On Tap Plumbers
Privacy & Service Disclaimer

1. Data Protection & Privacy

• We take your privacy seriously and handle your personal data in line with UK GDPR and the Data Protection Act 2018.

• Any personal information you provide (name, phone number, email, address) is used only to:

  • Respond to enquiries

  • Book and manage appointments

  • Provide plumbing services

• Your data is never sold or shared with third parties for marketing purposes.

• We only keep your information for as long as reasonably necessary for business, legal, or insurance purposes.

• You have the right to request access to, correction of, or deletion of your data at any time.

2. DBS Check

• Joel holds a valid DBS check, providing reassurance when working in residential properties, including homes with vulnerable adults or families.

• Proof can be shown on request.

3. Insurance & Public Liability

• We carry full public liability insurance and all required business insurance.

• This is in place to protect both the customer and the business in the unlikely event something goes wrong.

4. Nature of Plumbing Work

• Plumbing work can be complex and sometimes involves hidden or pre-existing issues.

• While every effort is made to diagnose and repair faults correctly, not all problems can be identified or resolved immediately, especially where pipework or systems are concealed.

• We cannot be held responsible for issues caused by:

  • Existing wear and tear

  • Previous poor workmanship

  • Hidden defects beyond reasonable inspection

5. Repeat Issues & Follow-Up Work

• If a repair is completed and the same or a related issue reoccurs, this does not automatically indicate faulty workmanship.

• We will always aim to assist where possible, but:

  • We cannot guarantee immediate availability

  • Return visits are subject to scheduling and, where applicable, additional costs

6. Appointments & Availability

• We do our best to attend all agreed appointments on time.

• In the unlikely event that we are unable to attend due to circumstances beyond our control (emergencies, illness, traffic, supplier delays, etc.), no liability is accepted.

• We will always aim to notify you as soon as reasonably possible and rearrange.

7. Estimates & Pricing

• All prices provided are estimates unless confirmed in writing.

• Additional work may be required once the job has started, especially if unforeseen issues are discovered.

• Any additional costs will be explained before proceeding wherever possible.

8. Limitation of Liability

• Liability is limited to the value of the work carried out.

• We are not responsible for indirect or consequential losses, including damage caused by system failure outside of the repaired area.

9. Updates to This Page

• This policy may be updated from time to time to reflect legal, operational, or business changes.

• The latest version will always be available on this website.

10. Contact

If you have any questions about this policy or how we operate, please get in touch directly. We’re always happy to explain.